Terms & Conditions

Last updated: September 2026

These Terms & Conditions govern your use of this website and any tour, travel or related service booked with MR Bharat Holidays Pvt. Ltd. ("India Holiday Planner", "we", "us" or "our"). By submitting an enquiry, making a booking, or otherwise using this website, you agree to these terms. If you do not agree with any part of these terms, please do not use this website or book a service with us.

Booking & Contract

A booking is confirmed only once we have received your deposit and issued a confirmation for the specific tour or travel services requested. Until then, no contract exists between you and MR Bharat Holidays Pvt. Ltd..

Deposits & Payments

A minimum deposit of 25% of the total tour cost is required to hold a booking on a confirmed basis.
The balance payment is due 15 days before your services begin. Bookings made within 15 days of the service date require full payment at the time of booking.
Full payment at the time of booking is required for premium rail journeys, and for hotel or resort bookings during peak periods such as Christmas and New Year.
All payments should be made in the name of MR Bharat Holidays Pvt. Ltd., free and clear of any bank charges or deductions — bank charges for remittance (by the sending or an intermediary bank) are borne by the payer.
Card payments carry an additional 3% processing surcharge, levied over and above the total amount due.

Accepted payment methods. Domestic: cash, cheque or demand draft; NEFT/RTGS bank transfer; mail authorization (Amex, Visa or Mastercard); our online payment gateway; or a Visa-verified debit card. International: bank transfer to our account (details provided on request); mail authorization (Amex, Visa or Mastercard); our online payment gateway; or a Visa-verified debit card.

Cancellation Policy

Cancellations must be notified to us in writing (by email). Cancellation charges are calculated from the date we receive that written notice, based on how close the cancellation is to your arrival date:

60 days or more before arrival — 10% of the tour/service cost
59 to 30 days before arrival — 20% of the tour/service cost
29 to 15 days before arrival — 25% of the tour/service cost
14 to 8 days before arrival — 50% of the tour/service cost
7 days or less before arrival, or no-show — no refund

In addition to the slab above, a minimum 10% service charge applies to any cancellation made after a booking is confirmed.

Premium rail journeys (such as luxury train tours) carry a separate cancellation schedule: 15% of ticket value if cancelled 60 days or more before departure, 30% if cancelled 30–59 days before departure, and 100% if cancelled less than 30 days before departure. A separate policy applies to some named premium rail products and will be advised to you at the time of booking. We do not refund unused hotel accommodation, chartered transport or meals. No refund is given for cancellations made during the peak season of 20 December to 15 January, regardless of reason.

Refunds

Refunds for unused or cancelled services that were paid for in advance are calculated according to the cancellation policy above and paid back to whoever made the original payment. Refunds typically take 2–4 weeks to process, due to standard banking timelines; where a refund is issued to a credit card or bank account, any bank charges are deducted from the refund amount.

Arrival & Departure

Standard hotel check-in is between 12:00 and 15:00, and check-out is between 10:00 and 12:00. Early check-in and late check-out are available on request, subject to availability and, in some cases, an additional charge.

Vehicle Usage

Vehicle usage outside what's specified in your itinerary — for example, extra trips beyond a scheduled transfer or sightseeing stop — is not included in your package and is not permitted unless it has been added to your itinerary in advance.

Our Role & Liability

MR Bharat Holidays Pvt. Ltd. acts as an agent for the hotels, airlines, transporters, railways and other service providers named in your itinerary. Our rates are based on the rates negotiated with those providers at the time of booking; if a hotel, airline or other supplier increases its rates, taxes or fees after your booking is confirmed, the difference may be passed on to you. All tickets, vouchers and passage contracts issued by these suppliers are subject to that supplier's own terms and conditions, which form the contract between you and that supplier.

The itineraries shown on this website are model itineraries intended to give a clear idea of the likely schedule. We may need to adjust an itinerary — including transport, accommodation, or the order of activities — for reasons of weather, road conditions, safety, or the wellbeing of travelers on the trip. Where such a change is made for these reasons, it will not entitle you to a refund, rebate or allowance, though we will always aim to keep you informed.

MR Bharat Holidays Pvt. Ltd. is not liable for delays, changes, losses or expenses arising from circumstances beyond our reasonable control, including natural events, flight cancellation, mechanical breakdown, adverse weather, illness, political disruption, strikes, epidemics, or government or regulatory action. We do not provide travel insurance; we recommend all travelers arrange appropriate travel insurance before departure. Personal belongings remain the traveler's responsibility throughout the trip.

Our maximum liability, under any circumstances, in connection with a service booked through us is limited to a refund of the amount you paid for that service, less any applicable cancellation or processing charges. We are not liable for any indirect or consequential loss.

Right to Decline Service

MR Bharat Holidays Pvt. Ltd. reserves the right to decline to provide a service to any person, at our discretion, without being required to state a reason.

Website & Communication Channels

If you contact us by phone, email, WhatsApp or the chat widget on this site, please use these channels appropriately. We ask that you do not use them to send unlawful, abusive, threatening or obscene content, to distribute spam or malicious files, or to misrepresent yourself. We may review messages sent through these channels and may decline to respond to messages that breach this.

The content of this website (text, photos and design) belongs to MR Bharat Holidays Pvt. Ltd. or its licensors. You're welcome to reference or link to it, provided India Holiday Planner is credited as the source; reproducing substantial parts of the site elsewhere, for commercial or non-commercial purposes, is not permitted without our prior written consent.

Payment Security

Online card payments are processed through our payment gateway partner using industry-standard encryption; we do not store your full card details. Your bank authorizes the transaction directly, and you will typically receive confirmation shortly after payment.

For your security: our staff will never ask for your card number, CVV, net-banking password or OTP over phone, email or chat, nor request a transfer to a personal account or the installation of remote-access apps such as AnyDesk or TeamViewer. We are not responsible for losses arising from such fraudulent contact.

Governing Law & Jurisdiction

These terms are governed by the laws of India. Any dispute arising in connection with these terms or a service booked through us is subject to the exclusive jurisdiction of the courts of New Delhi.

Notices & Contact

All notices under these terms will be given in English, by email or courier, to:

MR Bharat Holidays Pvt. Ltd.
C-157, Third Floor, Gali Number 8, Sangam Vihar, South Delhi, Delhi 110080
Phone / WhatsApp: +91 98701 98606
Email: info@mrbharatholidays.com